At VLV, we strive to ensure a smooth and efficient shipping experience for all our customers. Please read our shipping policy below for all the details:

Shipping Timeframe:

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Standard Shipping: Delivery typically takes 5-7 business days depending on your location.
• Express Shipping: If available, express delivery will arrive within 2-3 business days.
• International Shipping: Delivery times may vary depending on the destination country.

Shipping Costs:

• Domestic Shipping: We offer standard shipping rates based on your order’s size and weight. Shipping costs will be calculated at checkout.
• International Shipping: International shipping is available, and costs will be calculated at checkout based on the destination.
• Free Shipping: Enjoy free shipping on orders over IDR 500,000 within Indonesia.

Order Tracking:

• Once your order has been shipped, you will receive an email with a tracking number and link to monitor the progress of your shipment.
• You can also track your order by logging into your account on our website.

Shipping Issues:

• If there are any issues with your order (e.g., delays, incorrect items, or missing packages), please reach out to our customer service team as soon as possible, and we will assist you.

Damaged or Lost Shipments:

• In the unlikely event that your package is damaged during shipping or lost in transit, please notify us within 7 days of receipt (for domestic) or 14 days (for international). We will help resolve the issue.

Incorrect Shipping Address:

• We are not responsible for incorrect or incomplete addresses provided during checkout. If you realize that you’ve entered the wrong address, please contact us immediately. If the package has not been shipped yet, we will assist you in updating the address. However, we cannot guarantee changes once the package is in transit.